Experience

Enterprise discipline, builder instincts

I run ServiceNow at enterprise scale and build AI agents and software for businesses. Both reward the same habits: understand the process first, test carefully, and hand over something that is easy to run.

Republic Services

Feb 2025 to present

ServiceNow Platform Administrator · ITSM, CSM, ITOM

  • Sole platform administrator across IT service, customer service and IT operations.
  • Led a licensing cleanup that saves six figures a year.
  • Made case resolution faster with simpler forms and automated approvals.
  • Owned the platform side of an identity governance rollout and a ticket integration with a managed-services provider.

Dairy Queen corporate

2022 to 2025

Help Desk Specialist and ServiceNow Administrator

  • Built catalog items, workflows and knowledge used across corporate and franchise teams.
  • Supported platform upgrades and testing across releases.
  • Scrum Master for four IT projects.

Certifications

  • ServiceNow Certified System Administrator
  • ITIL 4 Foundation
  • Certified ScrumMaster

Education

B.S. Computer Science, Western Governors University

LinkedIn